Policies

Sales Tax

Sales tax will be added to any orders shipped within Arizona. Sales tax is not charged on orders being shipped outside of Arizona.

Returns

We want you to be completely satisfied with your purchase. You may return your purchase within two weeks of purchase date (in store) or delivery date (web orders) to receive a full refund less shipping costs. Jewelry must be returned in its original condition, unworn and with its tags attached. Please enclose a copy of your receipt or packing slip with the return. Please send your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your original receipt. Silver & Sage Jewelry is not responsible for items damaged or lost in transit.
Please note that while returns are processed promptly, credit card companies may require up to two weeks to process and settle credits. Please email us at info@silverandsagejewelry.com prior to returning an item as items sent without notification may be delayed.
Charity and custom-designed pieces are not eligible for return or exchange.

Repairs & Restringing

If you require a repair of one of your Silver & Sage pieces, please mail it to the following address:
Silver & Sage Jewelry
Attn: Repairs
6207 North Cattletrack Road
Suite #5
Scottsdale, AZ 85250
Please include your desired return mailing address and email address with the repair. One complementary repair service is offered within one year of purchase and additional repairs can be made for a small fee. The cost of return shipping is $9.00 via USPS; please include cash or check with the repair or a phone number that we can reach you at for payment. You are not required to contact us prior to sending in a design for repair.
For your security, please send your repair with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your original receipt. Silver & Sage Jewelry is not responsible for items damaged or lost in transit.
We do not restring or repair jewelry made by others.
If your mala breaks... We honor the idea that a mala breaking can signify a "breakthrough" in it's wearers life. Silver & Sage malas are strung on a strong latex-free stretch cord, which makes them more durable than our competitor’s knotted malas. We stand behind the quality of all of our jewelry, and will gladly restring your mala if you believe it has broken "before its time".

Resizing

We will resize select Silver & Sage pieces for a nominal fee. Please email us at info@silverandsagejewelry.com for more information.

Custom Design

See something you like, but want to make a slight change to it? Or maybe you want to design from scratch! Email us at info@silverandsagejewelry.com to set up a time to work with our in-house designers.

Bridal Jewelry

Want to make your special day even more special? Silver & Sage jewelry is beautiful on brides! We can help you custom create your bridal and bridesmaid jewelry. Contact us at info@silverandsagejewelry.com.

Jewelry Parties

Gather your friends and enjoy the beautiful and peaceful setting of Silver & Sage’s Scottsdale studio. We'll work with you to create a fun event blending a jewelry design workshop with yoga classes, meditations, art classes, workshops and more. Please contact us at info@silverandsagejewelry.com.

Privacy

Silver & Sage is committed to protecting your privacy. We collect personal information from you for purposes of identification and only if you voluntarily submit it to us. We use that information to process your order and to enhance your shopping experience. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about special product introductions and other Silver & Sage news.
Ordering from Silver & Sage is safe and secure. The Silver & Sage website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once you click on "Check Out," you will be on a secure server that uses Secure Socket Layer (SSL) encryption technology. Your credit card information is encrypted when it is transmitted to us and we do not store your personal credit card information. If you have any questions about our Privacy Policy, the practices of our site, or your dealings with tour site, please contact us.

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