Policies

Sales Tax

Sales tax will be added to any orders shipped within Arizona. Sales tax is not charged on orders being shipped outside of Arizona.

Returns

If you are not thrilled with your recently purchased jewelry, we will gladly accept returns or exchanges with two weeks from the time your order was received. We accept returns for a store credit or full refund (less shipping) to the original form of payment. Jewelry must be returned in its original condition, unworn and with tags attached.
To return an item, please email us at info@silverandsagejewelry.com with “RETURN” or “EXCHANGE” in the subject line. We will send you a Return Authorization Code to include on your Return/Exchange Form. Please enclose a copy of this form with your return item(s) and mail to the address below. We ask that you ship your return with an insured courier in a padded envelope or box; Silver & Sage Jewelry is not responsible for items damaged or lost in transit.
Silver & Sage Jewelry
Attn: Returns
6207 North Cattletrack Road
Suite #5
Scottsdale, AZ 85250
We will send you a confirmation email as soon as your return has been received and processed. Please note that, while refunds are processed promptly, it may take up to 2 weeks for funds to settle in your account.
Custom-designed, size-altered, monogramed and donation pieces are not eligible for return or exchange.

Repairs & Restringing

We offer one complementary repair on all jewelry purchased within one year. After one year, we will gladly repair your Silver & Sage design for a small fee (Malas: $20, Bracelets: $10+). We do not offer repairs on jewelry that is not made by Silver & Sage.
If one of your Silver & Sage pieces requires a repair, please email us at info@silverandsagejewelry.com with “REPAIR” in the subject line. We will reply with a Repair Form to complete along with your Repair Authorization Code. Please enclose the completed form with your repair item and mail to the address below. We ask that you ship all jewelry with an insured courier in a padded envelope or box; Silver & Sage Jewelry is not responsible for items damaged or lost in transit.
Silver & Sage Jewelry
Attn: Repairs
6207 North Cattletrack Road
Suite #5
Scottsdale, AZ 85250
We will send you a confirmation email as soon as your repair has been received. Please note that repairs and restrings require 2-3 weeks for completion. Expedited services are available upon request for an additional fee.
A note about when your mala breaks…
We honor the idea that the breakage of a mala can signify a "breakthrough" in your life. Silver & Sage malas are strung on a strong latex-free stretch cord, which makes them more durable than many knotted malas. We stand behind the quality of all of our jewelry, and will gladly restring your mala if you believe it has broken "before its time".

Size Alterations

We offer size alterations on all pieces of Silver & Sage Jewelry - both jewelry that has been well-loved as well as new purchases. To request a size alteration, please email info@silverandsagejewelry.com with “SIZE ALTERATION” in the subject line. We will contact you to determine your proper size and offer a price quote.
If you would like to place a new order and know that you would like your jewelry resized, we will coordinate the alteration via email and send you a customized invoice for payment.
If you are sending in a previously purchased piece to be resized, we will reply with a Size Alteration Form to complete along with your Authorization Code. Please enclose the completed form with your repair item and mail to the address below. We ask that you ship all jewelry with an insured courier in a padded envelope or box; Silver & Sage Jewelry is not responsible for items damaged or lost in transit.
Silver & Sage Jewelry
Attn: Alterations
6207 North Cattletrack Road
Suite #5
Scottsdale, AZ 85250
We will send you a confirmation email as soon as your jewelry has been received. Please note that size alterations require 2-3 weeks for completion. Expedited services are available upon request for an additional fee.

Custom Design

See something you like, but want to make a slight change to it? Or maybe you want to design from scratch! Email us at info@silverandsagejewelry.com to set up a time to work with our in-house designers.

Bridal Jewelry

Want to make your special day even more special? Silver & Sage jewelry is beautiful on brides! We can help you custom create your bridal and bridesmaid jewelry. Contact us at info@silverandsagejewelry.com.

Jewelry Parties

Gather your friends and enjoy the beautiful and peaceful setting of Silver & Sage’s Scottsdale studio. We'll work with you to create a fun event blending a jewelry design workshop with yoga classes, meditations, art classes, workshops and more. Please contact us at info@silverandsagejewelry.com.

Privacy

Silver & Sage is committed to protecting your privacy. We collect personal information from you for purposes of identification and only if you voluntarily submit it to us. We use that information to process your order and to enhance your shopping experience. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about special product introductions and other Silver & Sage news.
Ordering from Silver & Sage is safe and secure. The Silver & Sage website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once you click on "Check Out," you will be on a secure server that uses Secure Socket Layer (SSL) encryption technology. Your credit card information is encrypted when it is transmitted to us and we do not store your personal credit card information. If you have any questions about our Privacy Policy, the practices of our site, or your dealings with tour site, please contact us.

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